Returns and Refund Policy
At VitalQure™, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free returns and refund policy, including a 1-year money-back guarantee.
1. Eligibility: To be eligible for a return and refund under our policy, the following conditions must be met:
- The return request is made within 1 year of the purchase date.
- The product is in its original condition, unopened, and unused.
- The product packaging is intact and undamaged.
2. How to Initiate a Return: To initiate a return, please contact our customer service team within 1 year of your purchase date. Please provide your order number and the reason for the return. Our team will provide you with instructions on how to return the product.
3. Return Shipping: You will be responsible for covering the cost of return shipping, unless the return is due to an error on our part (e.g., receiving the wrong item or a defective product). We recommend using a trackable shipping method to ensure the safe return of your product.
4. Refund Process: Once we receive your returned product and verify its eligibility for a refund, we will process your refund promptly. Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card issuer.
5. Exclusions: Our returns and refund policy does not cover the following:
- Products that have been opened, used, or damaged by the customer.
- Products returned after the 1-year period from the purchase date.
- Shipping charges (original or return shipping), unless the return is due to our error.
6. Contact Us: If you have any questions or concerns about our returns and refund policy, please contact our customer service team. We’re here to assist you and ensure your satisfaction with our products.
Effective Date: This returns and refund policy is effective as of 9th May 2024. Any updates or changes to the policy will be posted on our website.
Thank you for choosing VitalQure™. Your health and satisfaction are our top priorities.
